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Alchemira · What the Desk Does · EN / ESAll included
[00] / What we handle

Everything around the work.

You do the work. We do everything around it — bilingual call handling, online booking, deposits, invoicing, emergency escalation, and customer updates. One desk, set up for you, in English and Spanish.

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S-01Booking & Intake

Bilingual Call Handling

Every call answered in English or Spanish, with a complete intake — name, address, job, and urgency — so a ready-to-pay customer never hits voicemail.

  • 01Native English and Spanish handling — su idioma, su trabajo
  • 02Complete structured intake on every call
  • 03Overflow and after-hours coverage
S-02Booking & Intake

Branded Booking & Quote Page

Your own bilingual booking and quote-request page so customers can book or ask online — in the language they speak — and land directly on your schedule.

  • 01Branded to your business, EN / ES
  • 02Online booking and quote requests
  • 03Captures the same complete intake as a call
S-03Booking & Intake

Missed-Call Text-Back

When a call slips through, the customer gets an instant bilingual text offering to book — so the lead is recovered instead of lost to a competitor.

  • 01Automatic text on every missed call
  • 02English or Spanish to match the caller
  • 03A booking link to recover the job
S-04Payments

Deposits Collected Up Front

A Stripe deposit is taken at booking, so a slot on your schedule is a committed job — not a maybe that no-shows.

  • 01Stripe deposit at the moment of booking
  • 02Bilingual payment links
  • 03Fewer no-shows and held-but-unpaid slots
S-05Payments

Invoicing & Payment

Branded invoices go out automatically after the work, with a pay link in English or Spanish, so you always know who has paid and who has not.

  • 01Automatic invoice when the job is done
  • 02Pay link in the customer’s language
  • 03Paid vs. unpaid visible on one screen
S-06Communication

Emergency Escalation

True emergencies — a burst pipe at 11pm, no heat in a cold snap — are flagged and pushed straight to you or your on-call crew, by your rules.

  • 01Urgency detected at intake
  • 02Escalation rules you define
  • 03Routed to the owner or on-call tech
S-07Communication

Customer Updates

Booking confirmations, reminders, and “your tech is on the way” texts go out automatically in the customer’s language — so nobody is left wondering.

  • 01Automatic booking confirmations
  • 02Appointment reminders that cut no-shows
  • 03“On the way” updates for the customer
S-08Owner Tools

Owner Dashboard

Incoming jobs, today’s schedule, and paid vs. unpaid — all on one screen, so you run the business without living in your phone.

  • 01Incoming jobs and quote requests
  • 02Today’s schedule across your crews
  • 03Paid vs. unpaid at a glance
S-09Owner Tools

Done-For-You Local Setup

We configure your desk for your business — your services, hours, service area, greetings, and escalation rules — and run it. You stay on the tools.

  • 01Set up for your services and hours
  • 02Your greetings and escalation rules
  • 03Service area and crew configuration
[End] / Put the desk to work

Try it on your actual calls.

Start with a paid 14-day pilot. We set it up for you, locally, in English and Spanish.