S-01Booking & Intake
Bilingual Call Handling
Every call answered in English or Spanish, with a complete intake — name, address, job, and urgency — so a ready-to-pay customer never hits voicemail.
- 01Native English and Spanish handling — su idioma, su trabajo
- 02Complete structured intake on every call
- 03Overflow and after-hours coverage
S-02Booking & Intake
Branded Booking & Quote Page
Your own bilingual booking and quote-request page so customers can book or ask online — in the language they speak — and land directly on your schedule.
- 01Branded to your business, EN / ES
- 02Online booking and quote requests
- 03Captures the same complete intake as a call
S-03Booking & Intake
Missed-Call Text-Back
When a call slips through, the customer gets an instant bilingual text offering to book — so the lead is recovered instead of lost to a competitor.
- 01Automatic text on every missed call
- 02English or Spanish to match the caller
- 03A booking link to recover the job
S-04Payments
Deposits Collected Up Front
A Stripe deposit is taken at booking, so a slot on your schedule is a committed job — not a maybe that no-shows.
- 01Stripe deposit at the moment of booking
- 02Bilingual payment links
- 03Fewer no-shows and held-but-unpaid slots
S-05Payments
Invoicing & Payment
Branded invoices go out automatically after the work, with a pay link in English or Spanish, so you always know who has paid and who has not.
- 01Automatic invoice when the job is done
- 02Pay link in the customer’s language
- 03Paid vs. unpaid visible on one screen
S-06Communication
Emergency Escalation
True emergencies — a burst pipe at 11pm, no heat in a cold snap — are flagged and pushed straight to you or your on-call crew, by your rules.
- 01Urgency detected at intake
- 02Escalation rules you define
- 03Routed to the owner or on-call tech
S-07Communication
Customer Updates
Booking confirmations, reminders, and “your tech is on the way” texts go out automatically in the customer’s language — so nobody is left wondering.
- 01Automatic booking confirmations
- 02Appointment reminders that cut no-shows
- 03“On the way” updates for the customer
S-08Owner Tools
Owner Dashboard
Incoming jobs, today’s schedule, and paid vs. unpaid — all on one screen, so you run the business without living in your phone.
- 01Incoming jobs and quote requests
- 02Today’s schedule across your crews
- 03Paid vs. unpaid at a glance
S-09Owner Tools
Done-For-You Local Setup
We configure your desk for your business — your services, hours, service area, greetings, and escalation rules — and run it. You stay on the tools.
- 01Set up for your services and hours
- 02Your greetings and escalation rules
- 03Service area and crew configuration