Privacy Policy

At Alchemira, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our bilingual operations desk services for home-service contractors.

Information We Collect

Account and Contact Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or start a pilot
• Fill out a form on our website
• Request a booking, quote, or consultation
• Contact us by phone, text, or email
• Subscribe to updates

This information may include your name, email address, phone number, business name, service area, and any other information you choose to provide.

Customer and Job Data

To run the operations desk on behalf of a contractor, we collect and store information about that contractor’s customers and jobs, including:

• Customer name, phone number, email, and service address
• Preferred language (English or Spanish)
• Job details, requested service, and notes captured at intake
• Appointment times and crew assignments
• Booking, deposit, invoice, and payment status

This information is collected and processed solely to provide the booking, payment, and communication features of the service to the contractor whose account it belongs to.

Owner, Crew, and User Data

For the contractor owners and crew members who use our platform, we collect:

• Name, email address, phone number, and profile photo (if provided)
• Business name, services offered, hours, and service area
• Escalation and on-call rules you configure
• Login and account activity

Payment Data

Deposits and invoice payments are processed by our third-party payment provider (Stripe). We do not store full card numbers on our systems; we retain only the transaction records (amount, status, and reference) needed to show you who has paid.

Device and Usage Information

When you access our website or mobile app, we automatically collect certain information about your device and usage patterns, including:

• IP address and approximate geographic location
• Device identifiers (e.g., IDFA, Android Advertising ID)
• Browser type, version, and operating system
• App version and crash/diagnostic logs
• Pages or screens viewed and time spent
• Referring websites or sources

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our bilingual operations desk services
• Answer calls, take bookings, and capture job details in English and Spanish
• Collect deposits and send invoices and payment links on your behalf
• Escalate emergencies to the owner or on-call crew per your rules
• Send booking confirmations, reminders, and customer status updates
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Monitor and analyze trends, usage, and operational efficiency
• Detect, investigate, and prevent unauthorized access or fraudulent activity
• Develop new features and improve existing functionality

We do not sell your personal information or location data to third parties, and we do not use it for advertising purposes.

Data Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

• Service Providers: We engage trusted third-party companies to perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These service providers have access to personal information needed to perform their functions but are contractually obligated to maintain its confidentiality.
• Business Transfers: If Alchemira is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Alchemira, our users, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on privacy and security best practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. Whenever we transfer your information internationally, we implement appropriate safeguards to ensure compliance with applicable data protection laws.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Account data is retained for the duration of your account and deleted within 90 days of account closure upon request
• Customer and job records are retained for as long as the contractor’s account is active, and deleted on request thereafter
• Invoice and payment records are retained for up to 7 years for tax and business-compliance purposes
• Website usage data and analytics are retained for up to 24 months

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: